Privacy Policy

1.  Information We Collect

We may collect and process the following types of information:

Information you provide directly

• Name

• Email address

• Phone number

• Company details

• Enquiry information submitted through our website forms

• Any documents or information you provide during consultations

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Information collected automatically

When you visit our website, we may collect:

• IP address

• Browser type and device information

• Pages visited and time spent on the site

• Cookies and tracking data (managed through Wix)

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Information from services

If you engage us for fire safety consulting, we may collect:

• Building information

• Fire safety documentation

• Project details

• Contractor or stakeholder contact information

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2.  How We Use Your Information

We use your information to:

• Respond to enquiries and provide customer support

• Deliver fire safety consulting services

• Manage bookings, assessments, and project communication

• Maintain accurate fire safety documentation

• Improve our website and user experience

• Comply with legal and regulatory obligations

We do not sell your data or share it with third parties for marketing.

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3.  Legal Basis for Processing

We process your data under the following lawful bases:

• Contract – to provide the services you request

• Legal obligation – to meet fire safety and record‑keeping requirements

• Legitimate interests – to operate and improve our business

• Consent – when you opt in to marketing or cookies

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4.  How We Store and Protect Your Data

We store your information securely using industry‑standard safeguards. We take reasonable steps to prevent loss, misuse, unauthorised access, or disclosure.

Data may be stored through Wix’s secure servers and other trusted service providers.

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5.  Sharing Your Information

We may share your data with:

• Contractors or partners involved in delivering your fire safety services

• Regulatory bodies if required by law

• Service providers such as Wix (website hosting), email platforms, or secure storage tools

We only share the minimum information necessary and ensure all partners follow strict data protection standards.

6.  Data Retention

We keep your information only for as long as necessary to:

• Deliver our services

• Meet legal and regulatory requirements

• Maintain accurate fire safety records

After this period, data is securely deleted or anonymised.

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7.  Your Rights

Under UK GDPR, you have the right to:

• Access your personal data

• Correct inaccurate information

• Request deletion of your data

• Restrict or object to processing

• Request data portability

• Withdraw consent at any time

To exercise your rights, contact us using the details below.

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8.  Cookies

Our website uses cookies to improve functionality and analyse site performance. You can manage cookie preferences through your browser or Wix’s cookie banner.

9.  Third‑Party Links

Our website may contain links to external sites. We are not responsible for their privacy practices or content.

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10. Contact Us

If you have questions about this Privacy Policy or how we handle your data, you can contact us at: sales@talkfire.co

Talk Fire UK Email: sales@talkfire.co

Phone: +44 7412655565

Website: www.talkfire.co​